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responsibilities
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Coordinate legal operations escalations, working with stakeholders in various departments. Communicate effectively clients.
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Handle escalations from external and internal parties. Use that input to feed into operational and communications improvement plans.
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Partner with various teams to define define the best plan and implement fast.
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Deliver performance end-to-end (quality, productivity, and cost), in partnership with key cross-functional partners. Drive data-based decisions and implement key changes to improve performance.
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Review of graphic, controversial, and sometimes offensive and disturbing video content will be involved in this job.
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Competencies
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Experience in legal operations and/or policy enforcement.
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Workflow development and quality assurance experience.
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Program management skills with multiple stakeholders.
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Proficiency in SQL.
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Strong business judgment and outstanding influencing and communication skills.
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