ProductS
Data API
SaaS Application
Chrome Extension
Customers
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact Us
Pricing
Sign in →
Home
ProductS
Data API
SaaS Application
Chrome Extension
CUSTOMERS
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact
PRICING
Sign in
Made with the
Free Job Description Generator
by The Swarm.
Role
Company
Location
Team
responsibilities
+
Lead the strategy for customer and fan relationship management for one or more products on the operations side, especially community and social media.
x
Manage the execution of social and scalable support operations, including being a public presence as a face of the product, managing internal and external relationships, and helping with copy.
x
Use the product(s), develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the product community.
x
Identify key trends and insights in user needs using qualitative feedback and communicate those insights to stakeholders, with a focus on improving the holistic customer experience. Be an advocate of product and process changes.
x
Lead innovations in social customer care programs to increase efficiency and success, including process improvements, best practice sharing, and measuring and driving social KPIs (Key Performance Indicators) and community health metrics. Collaborate on cross-channel and cross-product strategic initiatives, such as customer journey modeling.
x
Tweak it!
Company Description
Competencies
+
2 years of experience in customer-facing communications and customer relations (such as community management).
x
A strong background in managing communities for brands or organizations.
x
Familiarity with our portfolio.
x
Online user-to-user support, community management social media, or marketing communications.
x
Excellent communication skills (written and verbal).
x
x
benefits
+
x
x
x
x
x
x
x
x
x
Skills
+
Your Potential Employee Number
Compensation
to
Equity
Yes
No
Learn more & apply
email
Save and
share it!
Thank you! You will receive your generated job description soon!
Oops! Something went wrong while submitting the form.
See all of our job descriptions
Product Operations Program Manager
Product Operations and Strategy Lead
Product Specialist
Product Strategist
Product Strategy and Operations Lead
Product/Commercial Counsel
Program Manager
Program Manager
Program Manager/Producer
Programmatic Account Manager
Programmatic Account Strategist
Programmatic Industry Manager
Project Lead
Project Manager
Project Manager
Protective Services Specialist
Public Policy and Government Relations Manager
Public Policy and Government Relations Manager
Publisher Intelligence Analyst
Quality Program Manager
Quantitative Analyst
Quantitative Analyst Lead
Quantitative User Experience Research Lead
Quantitative User Experience Researcher
Real Estate Development Executive
Previous
Next
Generating job description...
.svg)
