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Role
Company
Location
Team
responsibilities
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Lead the setup of the optimization vendor teams (this includes but is not limited to defining the training plan, setting up workflows, defining scope, quality processes and delivery).
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Work with performance leads to define clearly the business/account coverage through this effort and agree on success metrics that matter.
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Develop relationships, influence, and collaborate with teams by working directly with sales management and account management teams.
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Function as the primarily stakeholder and engage comfortably at an executive level. Communicate and advocate initiatives with senior management.
x
Manage the overall relationship with the vendor teams. Handle all escalations/feedback to drive quality and productivity improvement.
x
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Company Description
Competencies
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Expertise in complex optimizations with proven impact.
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Ability to think strategically and analyze the needs of stakeholders. Comfort in dealing with ambiguity and complexity.
x
Demonstrated success on projects with the ability to independently lead, communicate and collaborate with multiple stakeholders.
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Strong business acumen and passion for delivering outstanding customer experience. Strong analytical and structured problem solving capabilities.
x
High degree of proactivity and ownership. Self-starter and self-driven.
x
x
benefits
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x
x
x
x
x
x
x
x
x
Skills
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