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Location
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responsibilities
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Increase the efficiency of frontline support agents by improving internal documentation.
x
Oversee content strategy for a selected product area.
x
Direct vendor writers to create documentation for frontline support agents.
x
Collect, prioritize, and address knowledge feedback.
x
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Company Description
Competencies
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Experience creating online help documentation or trainings for an internal audience.
x
Previous project management experience and ability to execute end-to-end solutions.
x
Knowledge of AdWords and related ads products.
x
Understanding of support ecosystem and industry landscape.
x
Attention to detail.
x
x
benefits
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x
x
x
x
x
x
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x
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