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Role
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Location
Team
responsibilities
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Handle escalated trouble calls and work closely with engineering, field technicians, and telecommunications carriers to resolve service issues.
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Perform scheduled configuration changes to network switches and routers, firewalls, and wireless devices.
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Identify network issues and determine and recommend appropriate solutions.
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Participate in rotating 'on call' schedule with other members of the team.
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Provide quality documentation and deliver presentations about network issues, updates, troubleshooting techniques, etc.
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Competencies
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Experience in working with/for network platform providers.
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Experience with Software Defined Network (SDN) technologies.
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Experience in Python and/or Go.
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Good LAN and WAN troubleshooting skills, with a solid understanding of network security.
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x
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