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Role
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responsibilities
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Resolve tickets and enquiries without escalation following established procedures, including complex tickets escalated from operations assistants.
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Act as a lead for core efforts such as repairs and projects using established procedures. Contribute to documentation.
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Manage processes or help to develop them.
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Configure and troubleshoot issues.
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Company Description
Competencies
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Experience with data center server and networking hardware and with a demonstrated understanding of the infrastructure at a high level.
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Experience as a team or project lead.
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Intermediate networking knowledge, including basic topology and protocol understanding.
x
Installation, systems administration, and troubleshooting skills.
x
Interpersonal and communication skills, with the ability to interact appropriately with users of various technical skill levels and to remains calm and courteous while working to resolve problems.
x
x
benefits
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x
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x
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x
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