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responsibilities
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Manage and ensure smooth day-to-day operations of business critical workflows, developing specifications/guidelines and resolving escalations.
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Manage cross-functional initiatives to create/change operational workflows to support new product and policy launches.
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Implement continued process improvement and re-engineer processes in collaboration with policy, tools, training, and product teams to increase performance, automation and standardization.
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Lead deep dive and root cause analyses to identify operational gaps and develop recommendations for solutions.
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Contribute to strategic projects to drive internal quality and efficiency metrics and execute with cross-functional teams.
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Experience in 2 or more of the following areas: process excellence, policy enforcement, digital content management, QA, tools implementation, data analytics, product launches and program management.
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Experience applying Six Sigma, Lean, TQM, or other process improvement methods.
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Highly organized and flexible with a proven ability to work cross-functionally across multiple teams and stakeholders to achieve business goals.
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Data-driven collaborative approach with excellent problem solving and analytical skills.
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Demonstrated project management skills and ability to manage multiple tasks in a dynamic environment.
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