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Role
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Location
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responsibilities
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Understand how our partners' data is structured and consult them on the best way to integrate with our platforms.
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Provide high touch technical support. Troubleshoot, escalate, and respond to product support requests from partnership teams.
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Leverage internal tools, logs, and data to identify/troubleshoot issues.
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Act as liaison for Technical Services Product and Tools Operations, internal Product/Engineering and development teams by establishing operating processes, reporting cadence, and ongoing communications with all stakeholders.
x
Learn and build expertise in new processes, operational tools, and tracking applications. Compile, analyze, and report on relevant partner or support Key Performance Indicators (KPIs). Drive optimizations and seek to reduce cost through tool or process improvements.
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Competencies
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Experience working with basic internet and database technologies, including SQL-like query languages.
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Ability to provide effective and proactive communication to various stakeholders.
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Ability to manage multiple time-sensitive projects with competing priorities while working independently to manage projects to completion with high attention to detail.
x
Problem-solving, troubleshooting, and data analysis skills.
x
x
x
benefits
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x
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x
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x
x
x
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Skills
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