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Role
Company
Location
Team
responsibilities
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Cultivate relationships with partners' sales and support teams and understand their needs.
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Act as the point of contact for partner escalations and work with internal teams to identify fixes. Collect customer support data from partners and derive insights for cross-functional teams.
x
Lead initiatives that improve the device experience and reduce the support burden on partners.
x
Drive improvements across multiple key goals, including business growth, product retention, no fault found reports, customer satisfaction, and return rates.
x
Travel as required to meet with partners/clients.
x
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Competencies
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Experience managing technical escalations from partners and internal teams.
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Experience managing and executing time-sensitive initiatives with minimum guidance and high attention to detail.
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Experience in troubleshooting device and service issues.
x
Experience working with hardware partners on mobile computing platforms.
x
Experience leading and implementing high-impact projects with cross-functional teams, with the ability to collaborate with partners and internal stakeholders across a range of experience levels.
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benefits
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x
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Skills
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