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Role
Company
Location
Team
responsibilities
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Develop user support experience and strategy for both new and existing products, leading cross-functional teams to execute against recommended plans.
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Identify, drive, and optimize the operations support plan, leveraging support team members and technologies.
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Engage and partner with key product decision makers to communicate and realize support goals.
x
Maintain a pulse on user feedback, provide prompt and proper resolution of technical challenges, and provide meaningful feedback to product teams to improve the user experience.
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Competencies
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Ability to work independently on project deliverables in a fast-paced ambiguous environment with proven success in project management, execution, and multi-tasking.
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5 years of experience in Internet products and technologies.
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Experience in providing excellent communication both cross-functionally and to all levels of stakeholders.
x
Ability to work well in a fast paced cross-functional team environment.
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x
x
benefits
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x
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Skills
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