ProductS
Data API
SaaS Application
Chrome Extension
Customers
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact Us
Pricing
Sign in →
Home
ProductS
Data API
SaaS Application
Chrome Extension
CUSTOMERS
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact
PRICING
Sign in
Made with the
Free Job Description Generator
by The Swarm.
Role
Company
Location
Team
responsibilities
+
Solve technical issues for customers and service center agents by troubleshooting problems, prioritizing issue reports, optimizing issue workflow, and proactively identifying support needs.
x
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes, tools, and products.
x
Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings.
x
Be versed on our online help, community forums, and high-touch support channels and tools.
x
Lead the root cause analysis efforts and co-ordinate the postmortem reports with a view to deploy robust closed-loop processes.
x
Tweak it!
Company Description
Competencies
+
Experience working effectively cross-functionally with the ability to drive business goals.
x
Experience working with customers and internal stakeholders.
x
Experience working with technology-related products, support operations and/or consulting, with a technical background.
x
Forensic business skills and attention to detail with the ability to effectively multitask and work independently.
x
Effective communication skills, with the ability to provide an excellent customer service.
x
x
benefits
+
x
x
x
x
x
x
x
x
x
Skills
+
Your Potential Employee Number
Compensation
to
Equity
Yes
No
Learn more & apply
email
Save and
share it!
Thank you! You will receive your generated job description soon!
Oops! Something went wrong while submitting the form.
See all of our job descriptions
AR and VR Writer
ASIC Physical Design Engineering Tech Lead & Manager
Account Executive
Account Executive (Direct)
Account Manager
Account Strategist
Account Strategist
Account Strategist
Accountant
Accounting Manager
AdSpam Analyst
Administrative Business Partner
Ads Marketing Manager
Advertising Operations Associate
Agency Go-to-Market and Business Analytics Manager
Agency Lead
Alliances Marketing Manager
Analyst
Analytical Consultant
Analytical Lead
Analytics Solutions
App Specialist
App Specialist
Application Engineer
Associate Account Strategist
Next
Generating job description...
.svg)
