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Role
Company
Location
Team
responsibilities
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Become the conduit between various teams to manage process excellence for ongoing operations and to drive tools and solutions betterment.
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Work with vendor managers on process and delivery betterments for ongoing operational needs and be responsible for identifying, escalating, and resolving issues rapidly.
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Manage velocity by effective communication and collaboration across teams, geographies, and time zones. Drive standardization across delivery regions on process and methods so as to ensure consistency in KPI delivery, in both quality and productivity.
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Act as the point of contact for engineering teams to work on product/process issues that impact the vendor teams and drive quick traction and communication.
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Partner with engineering teams to carry out root cause analysis based on ongoing needs that come up.
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Company Description
Competencies
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Operations Six Sigma certification (or other relevant operations coursework).
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3 years of analytical work experience - understanding customer needs and working with data to identify trends and develop solutions.
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Experience in project management, customer service, process quality, and process optimization.
x
Experience working in transition management.
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Knowledge of SQL.
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x
benefits
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Skills
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