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Role
Company
Location
Team
responsibilities
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Run listening programs across advertisers, agencies and internal teams to understand the voice of our customers.
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Use customer feedback to activate change and improve customer satisfaction.
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Define and lead improvement initiatives to act on customer feedback and deliver improvements to the customer experience, and manage internal partnerships.
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Manage improvement programs, celebrate success, and proactively overcome challenges and roadblocks.
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Lead customer listening initiatives (e.g. customer listening events, surveys). Run customer experience workshops to drive action around customer feedback.
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Competencies
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Experience working with quantitative and qualitative research methods.
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Effective project management skills, with the ability to operate in a fast-paced organization. Ability to map customer journeys.
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Entrepreneurial, with a passion to change the 'established' way of doing things.
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Strong influencing, interpersonal, and networking skills, with the ability to work with stakeholders across multiple functions and at multiple levels, as well as with peers.
x
Excellent problem-solving and analytical skills, with a demonstrated ability to handle complex work.
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x
benefits
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