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responsibilities
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Drive Technical Services vendor strategy. Develop, share, and implement business improvements via vendor service delivery programs.
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Ensure vendors possess the necessary infrastructure, systems, tools, and data to be able to run their businesses successfully.
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Build an understanding of local/regional vendor operations and partner with their leadership teams to drive cross-functional initiatives to improve vendor engagements.
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Drive alignment in contracting, vendor planning and strategy, and performance management.
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Competencies
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7 years of experience in the outsourcing industry. Experience in direct vendor management, setting and driving vendor strategy, process improvement, contracting and commercial negotiations.
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Ability to problem solve, find solutions, and manage projects across multiple stakeholders and geographies. Ability to collaborate and to develop partnerships effectively.
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Demonstrated self starter, with a customer focus and the ability to thrive in an ambiguous environment.
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Demonstrated understanding of customer support verticals.
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Effective communication skills with the ability to manage and influence senior stakeholders.
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