ProductS
Data API
SaaS Application
Chrome Extension
Customers
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact Us
Pricing
Sign in →
Home
ProductS
Data API
SaaS Application
Chrome Extension
CUSTOMERS
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact
PRICING
Sign in
Made with the
Free Job Description Generator
by The Swarm.
Role
Company
Location
Team
responsibilities
+
Create, design, and maintain reusable datasets with appropriate architecture to deal with high level of data input complexity.
x
Provide analytical decision making support for key projects when it comes to providing customer experience (CX) insights. Research new ways of modeling data proactively to unlock actionable customer insights or improve processes.
x
Contribute to the development of the analytical frameworks, tools, and skills for the support team.
x
Work with internal teams to translate data and model results into tactical and strategic insights that are clear, complete, accurate, and relevant. Be able to provide insights that are understandable and applicable to decision making and meets the needs of varying client audiences.
x
Research new algorithms and methods for optimizing quality and support experience improvements.
x
Tweak it!
Company Description
Competencies
+
Demonstrated ability to build strong relationships at all levels as a cross-functional influencer.
x
Proven experience delivering bespoke analytics to senior stakeholders (problem scoping/definition, modeling, interpretation, presentation).
x
Experience in a multi-channel client/customer support environment (e.g., email, phone, chat, social).
x
Ability to consistently deliver quality outputs in a high paced and dynamic environment and work through ambiguity, with an ability to meet tight deadlines.
x
x
x
benefits
+
x
x
x
x
x
x
x
x
x
Skills
+
Your Potential Employee Number
Compensation
to
Equity
Yes
No
Learn more & apply
email
Save and
share it!
Thank you! You will receive your generated job description soon!
Oops! Something went wrong while submitting the form.
See all of our job descriptions
Supply Planning Program Manager
Survey Lead
Sustaining Manufacturing Process Engineer
Systems Administrator
Systems Architect Hardware Engineer
Systems Engineer
Talent Acquisition Specialist
Tax Analyst
Team Lead
Tech Recruiter
Technical Account Manager
Technical Analytics Architect
Technical Contracts Manager
Technical Enablement Manager
Technical Program Manager
Technical Recruiter
Technical Sales Lead
Technical Solutions Consultant
Technical Solutions Consultant Manager
Technical Solutions Engineer
Technical Solutions Engineering Manager
Technical Solutions Specialist
Technical Specialist
Technical Trainer Manager
Technical Writer
Previous
Next
Generating job description...
.svg)
