ProductS
Data API
SaaS Application
Chrome Extension
Customers
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact Us
Pricing
Sign in →
Home
ProductS
Data API
SaaS Application
Chrome Extension
CUSTOMERS
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Refer & Earn
Contact
PRICING
Sign in
Made with the
Free Job Description Generator
by The Swarm.
Role
Company
Location
Team
responsibilities
+
Create, design, and maintain reusable datasets with appropriate architecture to deal with high level of data input complexity.
x
Provide analytical decision making support for key projects when it comes to providing customer experience (CX) insights. Research new ways of modeling data proactively to unlock actionable customer insights or improve processes.
x
Contribute to the development of the analytical frameworks, tools, and skills for the support team.
x
Work with internal teams to translate data and model results into tactical and strategic insights that are clear, complete, accurate, and relevant. Be able to provide insights that are understandable and applicable to decision making and meets the needs of varying client audiences.
x
Research new algorithms and methods for optimizing quality and support experience improvements.
x
Tweak it!
Company Description
Competencies
+
Demonstrated ability to build strong relationships at all levels as a cross-functional influencer.
x
Proven experience delivering bespoke analytics to senior stakeholders (problem scoping/definition, modeling, interpretation, presentation).
x
Experience in a multi-channel client/customer support environment (e.g., email, phone, chat, social).
x
Ability to consistently deliver quality outputs in a high paced and dynamic environment and work through ambiguity, with an ability to meet tight deadlines.
x
x
x
benefits
+
x
x
x
x
x
x
x
x
x
Skills
+
Your Potential Employee Number
Compensation
to
Equity
Yes
No
Learn more & apply
email
Save and
share it!
Thank you! You will receive your generated job description soon!
Oops! Something went wrong while submitting the form.
See all of our job descriptions
Display Technology Lead
DoubleClick Search Lead (Full-time/Part-time)
Enablement Lead
Enforcement Analyst
Engineering Manager
Enterprise Customer Development Representative
Entity Controller
Ethics and Compliance Associate Counsel
Events Manager Lead
Executive Briefing Manager
Executive Search Consultant
Executive/Administrative Business Partner
FPGA Design/Prototyping Engineer
Facilities Manager
Field Marketing Manager
Field Sales Manager
Field Sales Representative
Finance Auditor
Finance Director
Finance Director
Finance Manager
Financial Accountant/Controller
Financial Analyst
Firmware Engineer
Food Service Manager
Previous
Next
Generating job description...
.svg)
