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Consult with customers on technical issues based on in-depth product and technical knowledge.
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Develop technical tools and documentation to expedite implementations and improve product serviceability.
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Act as a liaison for the engineering and product teams to commercialize solutions with partners and customers.
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Provide product solution improvements and market opportunities to product managers and engineering.
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Provide highly technical implementation support in customer environment, including guidance on implementation feasibility of cross-product integrations.
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Competencies
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Experience with open source software (such as Cassandra, MongoDB, RabbitMQ) and enterprise Content Management or Business Applications (CRM, ERP, etc.).
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Experience with our products.
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Understanding of solution architecture within web and mobile environments and technical experience of web/internet related technologies, architecture across SaaS, PaaS, and IaaS and competitive productivity suites. Familiarity with architecture and operational aspects of large scale distributed systems.
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Familiarity with the popular technologies in the machine learning/big data ecosystem (Tensorflow, Spark, etc).
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Technical experience in Web technologies such as HTML, XML, JSON, OAuth 2 along with experience in analysis of relational data in MySQL, BigQuery, or similar.
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